Sankaku Complex Forums » Anime

1. 

   Huey
   

   Anyone have bad dealings with customer service? Or Great customer service?

   Here one of my story from today

   Ever since I got windows 7 my tablet stopped working, it was a Tablet by digi-pro and I had some bad dealings with them about the drivers. how they should work and crap so 5 months later I decided to go all out in an email. about how shitty they are and blah blah and I guess they got a new rep.

   Because she wrote me back :P

   " For your information, this model is not manufactured by us. So that we don’t have this driver on the tablet."

   I can tell she was upset with the rant and funny it turns out they didn't make it :P it was packaging mistake. Everything on the box all the papers pointed to their site. but turn out after some deep digging it was another company and I grab the drivers and it works fine. :P
   If the other morons had told me the same thing I wouldn't have did that.

   Should I apologize? :P

   Posted 5 years ago #
2. 

   Krauser
   

   Speaking as a former customer service rep let me just say no matter who calls/writes/messages us. one simple fact must be taken into consideration, We fucking HATE the customer. if we sound like we care it's because we're the worlds greatest actors.

   so don't worry about apologizing, it's all in a days work.

   Posted 5 years ago #
3. 

   vinnyfav
   

   Gotta agree with penance there. Humans are all generally assholes, customer or customer service provider. As an asshole customer, the service provider will hate you, and even if they smile, they actually hate you. If they make a 'mistake', they'll apologise but gloat. If you make a mistake, they'll smile and say it is fine, and hate you still.

   And customers are generally assholes, it just is fact.

   ---

   On a less extreme note, here's my more constructive answer: even if you apologise, you're only making yourself feel better. It won't change the fact that the reader of that email you sent was probably shocked and then offended by your rant. (Maybe they have different people reading mail, so your apology won't even get to the person you offended.) Humans are resilient creatures, even if offended, most of us just shrug and move on after a while, so don't feel too bad.

   If you're feeling really bad about it, go ahead and send the apology anyway - at least there'll be one person feeling better in this exchange then.

   Posted 5 years ago #
4. 

   Mikorio
   

   Don't have much dealings with customer service myself... but I did one have to record a message for some company in English for their customer service bot.

   It feels satisfying that somewhere, out there, a person is raging at hearing my voice for the billionth time.

   ... to inquire about our company, press 0. To inquire about warranty, please press....

   Posted 5 years ago #
5. 

   Nin
   

   I was expecting this thread to be full of Microsoft woes.

   Posted 5 years ago #
6. 

   rikarika
   

   Best apology you could make is drop the subject completely. Having worked in customer service, I can tell you they are not losing sleep because of your email. They probably forgot about it 5 minutes later, so if you want to be nice the best thing you can do is avoid bringing up the subject again.

   Posted 5 years ago #
7. 

   deadbeat
   

   I agree....I used to work in the customer service line and rants/insults become second nature. My colleagues and I used to joke that we are actually hired to take the blame for the company/game/software/weather/news/world screwing up. Nothing personal, customers are just screwing us because they are pissed and we are the only link between them and whoever it is that they think causes the problem. Not like we can do much at times so we just let them rant

   Posted 5 years ago #
8. 

   drblackjack13
   

   No customer service was as bad as the ones that dealt with my xbox live problems....how can the systems of such major companies always go down only when i call?

   Posted 5 years ago #
9. 

   Sukunai
   

   When you get GREAT service, ever let them know?

   That's the thing eh, they only here complaints.

   I have dumped Bell Canada all because of what they THINK is called service ie dump it all in India, thanks Bell.

   I get my phone from Teksavvy, and my Internet from Teksavvy (Canadian operation) and my TV from Cable. And Bell Canada can take a long hard suck on my outport.

   When I canceled they asked why naturally. I said, because you suck.

   Posted 5 years ago #
10. 

    SaruDa
    

    I recently dealed with a small business owner selling digital audio(mp3) players. It sucked. In fact, he somehow failed to send my item to me. I figured my complaints wouldn't mean much until a month had passed. Then he kept ignoring my messages, and when I finally did get in contact with him he had "sold out" of the item that he'd misplaced of mine. I accepted a similar product that he stocks, and now I'm still trying to get in contact with him to wring some sort of receipt or confirmation of shipping out of him. Turns out he's more likely to respond to my messages if I PM him at about 9-11 pm at night.

    ^^7 month process^^

    Posted 5 years ago #
11. 

    Krauser
    

    vinnyfav said:
    Gotta agree with penance there. Humans are all generally assholes, customer or customer service provider. As an asshole customer, the service provider will hate you, and even if they smile, they actually hate you. If they make a 'mistake', they'll apologise but gloat. If you make a mistake, they'll smile and say it is fine, and hate you still.

    And customers are generally assholes, it just is fact.

    you understand. seriously that was dead on truthiness.

    Ninsheart said:
    I was expecting this thread to be full of Microsoft woes.

    Microsoft was actually one of the easier companies to deal with. acer on the other hand, had two reps who worked cases. one whos name i never got and the other EVERYONE knew and made fun of. cause every time he answered the phone you hear " Hello my name is miiiinnnnn"

    Posted 5 years ago #
12. 

    GANTZ Playboy!
    

    Just watch the movie "Clerks" - that basically sums up Customer Service in America.

    The Video Store:
    

    Posted 5 years ago #

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