Xbox 360 Failure Rate 42%, PS3 8%, Wii 1%

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A survey asking 1.5 million respondents whether their console had suffered a hardware failure has revealed that the Xbox 360 may well have the shameful distinction of being the least reliable console ever made, with a staggering 42% experiencing hardware failures, against 8% for the PS3 and a mere 1% for the Wii.

The results were based on a survey covering 500,000 respondents for each of the big three consoles, delivered online to visitors to a gaming site in 2010.

Efforts were made to prevent duplicate voting and the survey itself appears to have been conducted in a responsible and scientific manner, suggesting the results are quite credible.

The results are as follows:

Has your [console] needed to be repaired or replaced due to fault?

360: 42%

PS3: 8%

Wii: Less than 1%

If so has your [console] needed to be repaired or replaced more than once?

360: 55%

PS3: 12%

Wii: 0%

If so has your [console] needed to be repaired or replaced more than two times?

360: 39%

PS3: 8%

Wii: 0%

If so has your [console] needed to be repaired or replaced more than three times?

360: 12%

PS3: 2%

Wii: 0%

If so has your [console] needed to be repaired or replaced more than four times?

360: 6%

PS3: 1%

Wii: 0%

If so has your [console] needed to be repaired or replaced more than five times?

360: 3%

PS3: 1%

Wii: 0%

The high failure rate on the Xbox 360 is of course connected to the wide variety of problems leading to the infamous “Red Ring of Death.”

Microsoft has previously commented on such problems to the effect that “it’s OK as our warranty is good.”

Supposedly hardware revisions have improved the reliability of the console, but these statistics, coming from 2010, seem to indicate only a marginal improvement from the previously reported 54% failure rate.

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