Microsoft has responded to the findings that the Xbox 360 has a 54% failure rate with in a way which raises more questions than it answers…

An MS PR flack glosses over the failure rate, only saying that they have a good warranty and are trying to improve the design:

“Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems.

Xbox 360 is pleased to maintain the title of ‘most played console’ and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out.”

Curiously, they don’t dispute the 54% failure rate itself…

Via Game Spark.

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    Comment by Anonymous
    14:14 25/08/2009 # ! Neutral (0)

    troll troll troll~~ fuck u microsoft ~~

    Comment by Anonymous
    14:22 25/08/2009 # ! Neutral (0)

    most of the electronic producer aims for 3~4% failure rate or lower. m$ fail.

    Comment by Anonymous
    16:24 25/08/2009 # ! Neutral (0)

    Aim for....everybody's aiming for something good. BTw by your logic, Sony and Nintendo fails too.

    Comment by Anonymous
    14:46 25/08/2009 # ! Neutral (0)

    I hate you xbox, I HATE YOU

    Comment by Anonymous
    17:53 25/08/2009 # ! Neutral (0)

    I never feel more embarrassed to read this blog than when I see the comments in a PS3 vs 360 article.

    Comment by Anonymous
    18:18 25/08/2009 # ! Neutral (0)

    welcome on sankaku complex, home of them weeaboos. As long as it's japanese we like to suck it all the PS3. Omg it's made by a japanese company i must hail it. Sony defence complex on it's way to Nippon wwwwwwwwwwwwwwwww ^_^

    Comment by Anonymous
    08:36 26/08/2009 # ! Neutral (0)

    what site are you on? did you even read the article? its not a fucking ps3 vs 360 article.

    the first thing that happens on ANY site that posts negative things (true or not, and in this case obviously true) about the 360 is people come to defend their faulty hardware, and become apologists for a company that knowingly and happily sells them a substandard product.

    360 fanboys automatically start insulting ps3s in any article that badmouths the 360, whether or not sony is even mentioned at all.

    Comment by Anonymous
    22:04 25/08/2009 # ! Neutral (0)

    Why sell defective consoles in the first place? Even if they have a good warranty system, most 360s are still defective.

    Avatar of El Chaos
    Comment by ChaosAngelZero
    08:53 26/08/2009 # ! Neutral (0)

    No they're not, only older models. The reason why they kept along manufacturing and selling those defective models in the first place was because M$ rushed the system's production for an absurdly early launch in order to not get horribly squashed by Sony's steamroller of misguided hype, retarded fanboys and old lies like it happened with the original Xbox, a console far superior to the PS2 in every single measurable way. And hey, guess what, THEY SUCCEDED.

    I can't possibly approve this shit they've forced on their consumers, but I do approve of their business sense and the lesson they're giving to a self-centered jackass company like $ony.

    Comment by Anonymous
    21:49 25/08/2009 # ! Neutral (0)

    It is most definitely NOT OK you jerks...

    Avatar of taishi tetora
    Comment by taishi tetora
    22:19 25/08/2009 # ! Neutral (0)

    i don't trust anymore . . . .

    Avatar of LunarSD
    Comment by LunarSD
    22:55 25/08/2009 # ! Neutral (0)

    I've discovered a sound scientific method by which one may circumvent the RRoD contagion.

    Keep it gathering dust in your closet while you do more productive things than playing games :D

    Comment by Anonymous
    19:36 25/08/2009 # ! Neutral (0)

    If you want to buy a X360? You have half chance to get a RRoD? If this is it, do no want.

    Avatar of El Chaos
    Comment by ChaosAngelZero
    08:47 26/08/2009 # ! Neutral (0)

    Anon: this figure includes the old models, new Jasper-board based models don't suffer RRoD. Get over it kthxbai.

    Comment by Veelox Incident
    14:10 25/08/2009 # ! Neutral (0)

    Had my 360 for over 3 years now. Bought an Elite system. Only issue I ever had were disc drive issues (twice) and a harddrive failure. All of these were fixed without an issue by microsoft for free. I once called sony about a laptop I had and they jerked me around for 3 hours before telling me it'd cost more then the laptop was worth to fix it. (not to mention it was my second call I got hung up on the first time.) OH and I forgot to mention; I leave my console on all day and night. The poor thing is almost never off. 3 years of that now and still no RROD.

    Microsoft has consistently treated me with more respect and always provided a better service then ANY other company has. I was a devote Playstation follower until I sat down 3 years ago and broke down the statistics.

    Sony has time and time again flat out LIED to people through E3 and other times. Anyone remember "We won't be making DUAL-SHOCK for PS3"? Not to mention the PS3 actually (at the time) had a higher failure rate then the 360. They had original bluray lens issues that destroyed dvds put into it. Or how about that whole overheating. OH WAIT there were even reports of PS3's catching fire!?!?!

    Many of you will call me a fanboy but I just looked at the facts. PS3 might have a few exclusives I want like Metal Gear Solid 4 or God of War 3 but I don't see them anywhere near what the Xbox 360 has provided. You can call me a fanboy I don't really care. I looked hard at the PS3 and I told myself I'd regret getting the xbox in a year or 2 but I haven't. I'm actually glad I got mine. I've started looking at possibly getting one now that it's gone down but again looking at it I'd rather buy a PSP go cause I see that as being a better more innovative console then the PS3 currently is or will be for the next year or two.

    Also, PlayStation 3 has failed to be original in any aspect other then their blu-ray player. They've copied the XBOX and Wii time and time again. I honestly don't see them improving or being innovative in any way shape or form. Sadly, this bothers me as it does most of the consumer populace. THAT my good friends is why the 360 is currently leading the ps3.

    Go ahead and make your comments. Regardless I'm going to enjoy a nice comedy on Netflix and enjoy my xbox. Good day!

    Avatar of Rephin
    Comment by Rephin
    16:58 25/08/2009 # ! Neutral (0)

    Speaking of lies,

    "Had my 360 for over 3 years now. Bought an Elite system."

    Three years ago (August 2006) the only 360 systems available were the Pro and Arcade models. The Elite was available for sale on April 29, 2007.

    From Microsoft's very own website.

    Don't troll harder, troll smarter. >.>b

    Avatar of El Chaos
    Comment by ChaosAngelZero
    08:23 26/08/2009 # ! Neutral (0)

    OMG did someone say LIE??!

    Avatar of Rephin
    Comment by Rephin
    17:13 25/08/2009 # ! Neutral (0)

    "Sony has time and time again flat out LIED to people through E3 and other times. Anyone remember “We won’t be making DUAL-SHOCK for PS3″? Not to mention the PS3 actually (at the time) had a higher failure rate then the 360. They had original bluray lens issues that destroyed dvds put into it. Or how about that whole overheating. OH WAIT there were even reports of PS3’s catching fire!?!?!"

    Wow, I had to give this reply a different comment. While I won't dispute the Dual Shock statement because it isn't even relevant (seriously, omg, they lied about a controller! SONY SUCKS!), the other statements you made are actually the reverse of what they're supposed to be.

    The original 360 had a lens that scratched circles into DVDs when the 360 was played in the upright position. I also have to mention the fact that Blu-ray discs have an anti-scratch coating layer on them, which would probably damage the PS3 lens more than anything if there was ever an issue with the lens coming into contact with the disc.

    If you don't believe me, please Google "xbox 360 dvd scratch" for a few dozen pages of articles on this subject.

    Reports of PS3s catching fire are untrue. However, what you must have been thinking of is the power supply fires caused by early 360s. [ Power Cord Fire Hazard Recall.htm]

    Again, please troll smarter, not harder. Thanks! >.>b

    Comment by Anonymous
    05:50 26/08/2009 # ! Neutral (0)

    ...and then Veelox was a troll.

    Comment by Shin ATproof
    10:34 25/08/2009 # ! Neutral (0)

    Yeah Xbox360 RROD is a problem. I totally feel for those that were screwed before Microsoft adjusted their warranty policies. That was unfortunate and unforgivable. HOWEVER, now, if (when?) one's 360 dies due to RROD, the shipping is free and the repair/return cycle is like two weeks and you get a free month of XBL. A minor inconvenience and you get a bonus for your troubles.

    This is much better service than one would get from early model PS1s and PS2s had with overheating, DREs, etc and Sony would tell you to pay for the repairs and wait for over a month, or bugger off and buy a new one.

    Comment by Anonymous
    10:04 25/08/2009 # ! Neutral (0)

    Nevertheless it FAIL

    Comment by Anonymous
    10:05 25/08/2009 # ! Neutral (0)

    A friend of mine just got the rrod on his 360... +1 I guess?

    Comment by Simon
    10:53 25/08/2009 # ! Neutral (0)

    54% is as good as 100% in my book!

    Comment by Nipah
    14:11 27/08/2009 # ! Neutral (0)

    I believe the monsters in Final Fantasy Tactics would disagree with you...

    Comment by Jago
    12:30 25/08/2009 # ! Neutral (0)

    54% Failure Rate? I don't care,... I'm still going to buy one!

    Comment by Anonymous
    12:38 25/08/2009 # ! Neutral (0)

    I don't care if it came with a money back guarantee, I wouldn't buy any product with a known 54% epic failure rate.

    Comment by Anonymous
    13:15 25/08/2009 # ! Neutral (0)

    Hehehe.. A toaster has less failure rates than a 360. :)

    Comment by ragingsherbert
    12:28 25/08/2009 # ! Neutral (0)

    I love you X-Box 360

    Comment by Ch1nGFuX
    11:34 25/08/2009 # ! Neutral (0)

    Quote:Curiously, they don’t dispute the 54% failure rate itself…

    Well, obvious fail is obvious.

    Comment by Anonymous
    11:47 25/08/2009 # ! Neutral (0)

    Honestly, I'm kinda surprised it's as low as 54%, considering I've suffered a total of five Red Rings to date. But I always keep coming back for more, because I love the games, and so far they keep fixing it for free when it busts.

    Comment by Anonymous
    11:50 25/08/2009 # ! Neutral (0)

    hehe see.. for those countries with 360 support good for you.. what about those who don't have them and have their 360 die in front of them? Their is a whole world out there, not just first rate countries with MS warranty.. millions of MS customers exist in places were warranties DO NOT exist....I would rather have something that has a FAR LESS failure rate than something that breaks as often as I pee in a day....sure shipping is free.. repair is free... but wait....I have to drive to the post to send my stuff (gas money) I need to wait for my console..(time wasted).. I am having a headache and depression coz my box broke (need money to buy anti depressants) did I save money? HELL NO!....admit it.. the 360 sux balls more ways then a took the ps2 3 years to actually churn out best selling titles..I figure the ps3 will do the same..ps3 is on it's 2nd year goind to it's 3rd..and check out their line up....more and more titles are actually coming out the GOOD ones.... and even if those games do not push thru I still have a good BLU ray player and entertainment hub in my ps3... the box still posses a wat? dvd drive? dvds are going the way of the dinosaur...just like cds.. BLU ray is the media most use's more practical to carry 1 disc than carry a bag of it eh?

    Comment by Jago
    00:49 26/08/2009 # ! Neutral (0)

    I don't see why everybody is scared of the RRoD. Sure it's a flaw, but you can't say " I'm not buying a 360 because it's going to get the RRoD". It's going to get fixed for free anyway! You are missing out on many good games that are available only on 360.

    Comment by Anonymous
    22:28 27/08/2009 # ! Neutral (0)

    I bought a 360 a while back, played it for a year and boom, red lights. Cursing my luck, i bought another one with the upgraded falcon chipset and played it for 1 year and Boom! red lights again.

    Yup, screw Halo and GOW

    I say its time for a ps3

    Comment by Anonymous
    11:58 28/08/2009 # ! Neutral (0)

    The RROD is a small price to pay for not owning a PS3.

    Comment by Anonymous
    16:47 28/08/2009 # ! Neutral (0)

    For fuck's sake, people, DON'T STAND IT UP! It couldn't be any fucking easier.

    I know the Xbox 360 is usually pictured vertically, but lay it horizontally and it is MUCH less likely to fail. I've had mine for 2 years now with no RROD (original-run Elite). I also live with four friends, each with his own 360 - including one model from the day it came out. None of them have EVER failed in ANY way. We don't even know what an RROD looks like.

    Are we just lucky to have a 0% failure rate between our five consoles? Is it just some crazy coincidence? Fucking unlikely. Just a little tip we heard early on: lay it horizontal and it WILL stay alive.

    Avatar of Raito
    Comment by Raito
    21:23 26/08/2009 # ! Neutral (0)

    The warranty covers 3 years. Mine finally fail. Microsoft, Sony is receiving my cash now.

    Comment by Anonymous
    11:17 27/08/2009 # ! Neutral (0)

    I am indeed "terrified"

    Comment by Anonymous
    15:59 06/09/2009 # ! Neutral (0)

    "In this case, rag Game Informer surveyed 5,000 readers, asking them about the failure rates of the consoles they owned."

    5,000 dipshits now equals every single XBox 360 owner.

    Great research there for your 54% failure

    Comment by Anonymous
    04:57 03/07/2010 # ! Neutral (0)

    my xbox has been running for 4 years and ive had no problems at all and my ps3 which im typing this on is awesome too i had a wii but it broke cause my sis spilled chocolate milk into it

    Comment by Anonymous
    02:05 09/11/2009 # ! Neutral (0)

    360 is just a shoddily built computer...

    Why buy a 360 when all xbox's exclusives come out on PC anyways? With all the money you'll be spending on LIVE membership, you could just buy a new PC and play all the games for FREE!

    Oh well, kids will be kids I guess. Bill Gates is happy to take your money.

    Comment by Anonymous
    14:22 12/02/2010 # ! Neutral (0)

    You've never looked at the inside of an Xbox have you?
    Damn thing is a VERY well built computer

    It lacks storage but you can buy external storage drives

    I converted my old Xbox into a linux PC and it's better than my new HP elite for playing online games

    People have built super computers by linking together only four xboxes and using freon coolant. SUPER COMPUTERS. As in shit you analyze ionosphere data with

    Those are the old Xboxes. The new 360 is a bit buggy because they tried to put two old Xboxes into a space smaller than one old Xbox.

    No breathing room = Overheat after 6 hours playing = RROD

    Comment by Anonymous
    04:30 06/11/2009 # ! Neutral (0)

    xbox most played console = the proof the man descends from monkey

    well, i can't speak since i'm Italian (that is to say, one of the most retarded country in the world).

    Comment by Anonymous
    07:13 06/11/2009 # ! Neutral (0)

    The Xbox 360 isn't the most played console, the Wii is.

    Comment by Anonymous
    07:21 06/11/2009 # ! Neutral (0)

    The 360 is a piece of junk. I am not a PS3 fanboy, I actually owns all 3 consoles, but I regret doing business with M$.

    People, Halo 3 and GOW2 aren't what you call good exclusive. People should look at Uncharted, Valkyria Chronicles, Killzone 2, Resistance, Infamous, FFXIII Versus (and FFXIII, because the 360 version is gonna be horrible), White Knight Chronicles, God of War 3 (not released, but better then anything the Xbot has),
    Gran Turismo 5 (not released yet, and makes Forza 3 looks like a piece of crap, really, it's gonna be way better).

    I could name more exclusives, but most of them are RPGs, which the 360 fanboys hates, cuz they only play sports and fps. All the 360 rpgs are being ported to the ps3. Star Ocean 4, getting an US release, Tales of Vesperia (There is 99% chances this is coming to USA as well). I bet Magna Carta 2 is coming to PS3. Infinite Discovery isn't, it's a Microsoft IP, but it really suck. The Last Remnant wasn't a good game.

    As for FPS, Uncharted, Uncharted2, Killzone >>>>> Halo 3 and Gears of War.

    Not to mention Uncharted 2 is impossible on 360, it can't do this much.

    The PS3 is really the superior console. Yes there is PS3 failures too, the Yellow light or something, but the failure is so low, that anyone with a release model will probably never experience.

    As for multiplatform games looking better on 360, well, except for the obvious Bayonetta, you are all wrong, they all look the same.

    Comment by Anonymous
    14:27 12/02/2010 # ! Neutral (0)

    The 360 is a bit buggy because they tried to put two old Xboxes into a space smaller than one old Xbox.

    No breathing room = Overheat after 6 hours playing = RROD

    How? It's a good console which fails when you use it more than just recreationally

    The fact that so many people use it without stopping is the reason for the failure rate

    XBOX sales have actually gone up in the last quarter of 2009, even with the recession

    Comment by Furikake
    03:28 26/08/2009 # ! Neutral (0)

    Do you know why the 360 has such a high failure rate, whereas the PS3 has a lower one?

    Because owners rarely fucking play the PS3 and it just sits there collecting dust. I got my PS3 a year before my 360, yet my 360's been used much more often.

    Neither has had any problems yet, but I wouldn't be surprised if my 360 broke down first.

    Comment by Anonymous
    04:22 26/08/2009 # ! Neutral (0)

    fail generalization is a fail indeed.

    Comment by Anonymous
    05:56 26/08/2009 # ! Neutral (0)

    Actually it's a combination of rushed design, cheap components, poor manufacturing, and inadequate quality control.

    Not surprising, since most of that applies to Windows too.

    Comment by Anonymous
    05:55 26/08/2009 # ! Neutral (0)

    You can tell how many have bought one, but you can't tell how many are still able to play it. That's what I say. (As an Xbox 360 owner myself.)

    Comment by Jago
    06:11 26/08/2009 # ! Neutral (0)

    60gb xbox 360 for $249. Top that sony! Elite 120gb for $299! Sony isn't the only one with price cuts!
    This is getting interesting!

    Comment by Anonymous
    09:50 25/08/2009 # ! Neutral (0)

    of course it's okay. It breaks, u get another one and MS gets to add another number to the sales figures. Especially beneficial to them when u don't get it repair cause u don't has warranty and just go buy a new one. On my 12th 360 fk year.

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