Square Enix’s CEO has admitted Final Fantasy XIV is “unsatisfactory” and stresses that the company is “trying as hard as it can to regain lost trust.”

Quoth CEO Yoichi Wada addressing investors:

“The FF14 service is currently unsatisfactory, we’re trying to improve it as rapidly as possible. We’re trying as hard as we can to regain lost trust.”

He also admitted that FF11 player numbers have remained stable and that they seem not to be migrating to FF14 in significant numbers.

According to Square Enix, the game has sold a healthy 630,000 copies since launch (190,000 in Japan, 210,000 in the US and 230,000 in the EU). The PS3 version is still scheduled for March.

Server populations have been in freefall since launch however, now standing in the region of 30,000 at peak, despite Square Enix extending the free trial by a month, and the reaction of players to the game has generally been negative.

Wada acknowledges the release sorely disappointed the expectations of fans, but clings to the hope that the game can be patched into a state where it can be salvaged:

“If we satisfy the users who left us, they’ll come back. On the other hand, if they think it’s irredeemable, there’s no future for it. We’ll do everything we can to recover that trust.”

Users seem to agree – in thinking the game is irredeemable. The latest figures for average server populations:


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    Avatar of viewtifu1
    Comment by viewtifu1
    01:42 05/11/2010 # ! Quality (+1.0)

    theres too many other games out there for them to slowly regain our trust.

    Comment by Anonymous
    02:01 05/11/2010 # ! Good (+0.8)

    Im still playing Ragnarok Online, they renewed the system recently and its a nice breath of air (no more grinding needed to level for example).

    FF11 was never even once in my to play list ^^;

    Comment by Anonymous
    16:40 06/11/2010 # ! Neutral (0)

    They're just trying to cover their losses with false promises of hope after they realized the shit has hit the fan and everyone knows it.

    Comment by Anonymous
    16:47 06/11/2010 # ! Neutral (0)

    They're just trying to cover their losses. They denied it was bad for as long as possible, and now shit has hit the fan and they know everyone knows that. Right now they're just trying to save as much face as possible, as well as try to incite hope with what is most likely a futile attempt to save a failed game.

    Avatar of Noodles
    Comment by Noodles
    03:00 05/11/2010 # ! Neutral (0)

    As much as I dislike what FFXIV is atm, I was really hoping they would improved the flaws and make the game actually playable. I have friends who play it, and I was going to wait and start up when the PS3 version came out, but only if they made the game good. I'm not going to toss money at them if I know the game is a stinker, like it currently is.

    How my friends can play that copypasta world is beyond even my understanding.

    Avatar of baeshin
    Comment by baeshin
    07:34 05/11/2010 # ! Good (+0.6)

    Because they are hoping that by the time the ps3 version is ready the game will also have been fixed.

    Avatar of King Tiger
    Comment by King Tiger
    03:19 05/11/2010 # ! Good (+0.4)


    yeah i still want to give Square a chance with the PS3 version but if it turns out to be shit then i won't buy it either

    Comment by Anonymous
    10:58 14/12/2010 # ! Neutral (0)

    I agree, I still play just because the battle system is so fucking awesome compared to most/all MMOs. And the people in my Linkshell are fun as hell. But after doing the same stuff over and over again is boring and gets old pretty fast. They need to stop, look at other MMOs (at least FF11) and see what they are missing. They need story line, quests (not fucking levequests, ACTUAL quests), NMs (soon supposedly), entertaining things to do like PvP or some kind of minigame, CHOCBOS!, end game stuff, Auction House of some kind (the bazaar thing sucks my balls), and I think they need to fix the way we party. it seems so pointless and a hassle to get a party. I duo/solo pretty much all the time.

    Avatar of Gitami
    Comment by Gitami

    Extend free trial or 1/10 payment until it's been patched to a state of playability.

    Comment by Anonymous

    Why would the game be any different on PS3? You sound like you believe they patched that version into something very playable.

    Comment by Anonymous
    04:05 05/11/2010 # ! Neutral (0)

    Ragnarok Online is still a keeper. I've been playing for 6 years, and the recent renewal completely refreshed the game and made it new again without ruining it. In fact, I'd even say it made it better.

    Comment by Anonymous
    11:09 05/11/2010 # ! Neutral (0)

    Ain't surprised. RO was what a successful MMO should be. It creates a charm to attract and keep players, and then proceed to adapt said charm as age goes by.

    I would still be playing if I weren't driven off by the goddamned bots!

    Comment by Anonymous
    12:02 05/11/2010 # ! Neutral (0)

    They're actually reviving RO2 with different mechanics and stuff. I don't know the details, but I imagine it'll be trying for a comeback fairly soon.

    Avatar of 黒猫
    Comment by 黒猫
    11:56 05/11/2010 # ! Neutral (0)

    it's a shame RO2 didn't follow @_@

    Comment by Anonymous
    00:25 06/11/2010 # ! Neutral (0)

    haters of RO be hatin'

    Comment by Anonymous

    What RO server? I play iRO Ymir, and sadly a bunch of recent fuck-ups have been responsible for a decline in server population. I still like that game, though.

    Avatar of Schrobby
    Comment by Schrobby

    Squeenix wants to satisfy the players that left? Admit you fucked up royally, bin the game and refund the buyers.

    Avatar of Yoshii-kun
    Comment by Yoshii-kun
    02:25 05/11/2010 # ! Good (+0.7)

    The last demand is priority.
    How much wasted for such a game.....

    Avatar of Schrobby
    Comment by Schrobby
    02:40 05/11/2010 # ! Neutral (+0.2)

    anon@02:23 Who Squeenix are? A bunch of retards, obviously.

    BTW, this is about consumer satisfaction. Squeenix said they want to satisfy the players who left, didn't they? I don't expect this to happen.

    Patching FF XIV to make it good? lulz
    More like developing a new game. Won't happen, either.

    Irredeemable is the right word to describe it all.

    Avatar of Crim
    Comment by Crim
    15:43 05/11/2010 # ! Neutral (+0.2)

    Admitting they fucked up is a good first step, Im proud of them~

    Comment by Anonymous
    04:18 05/11/2010 # ! Neutral (+0.1)

    OMFG WTF STUPID ANTIFANBOIZ!!!!! Me is frend of squareniks! loov all they games! Mi favoritto is ff XIII and XIIII.

    Obviously, im not troll :)

    Comment by Anonymous
    08:08 09/11/2010 # ! Neutral (0)

    it has only 32789 players?

    Avatar of alidan
    Comment by alidan
    08:36 06/11/2010 # ! Neutral (0)


    have you ever played a western fantasy game? and im not talking about the realistic ones, or the ones that are heavy on violence.

    at the very least in almost any western rpg the enemies make sense, allot of the ff ones the enemies look like little more than random pixels.

    and so you know, the more distressful ones emulate a eastern art style without having the retardedly abstract eastern enemies. you dont believe me, play ff 10, and just wait for the floating symbols that are water, earth, lightning, or something else element, those are fucking retarded and there are allot of enemies like that.

    Avatar of Darkrockslizer
    Comment by Darkrockslizer
    03:25 05/11/2010 # ! Neutral (0)

    Well, if even the game's creators admitted it just 2 months after its launch, there's surely no future for the game.

    Avatar of Kwonnie
    Comment by Kwonnie
    04:22 05/11/2010 # ! Neutral (0)

    Besaid? Lindblum? Gysahi? Rabanastre? That's interesting callback of location names.

    Avatar of Megidola
    Comment by Megidola
    05:05 05/11/2010 # ! Neutral (-0.1)

    If the player numbers continue to decline like this, I wouldn't be surprised if they shut down FFXI fairly soon to try and force people to move to FFXIV.

    Comment by Anonymous

    they are trying to salvage it? good luck with that

    Avatar of alidan
    Comment by alidan
    13:21 05/11/2010 # ! Neutral (-0.2)

    i wrote the above when i was REALY tired.

    "i believe that i could patch that game to a point where it is at least tollarable. however it may not be fun exactly any more."

    should have been

    "i believe that i could patch that game to a point where it is at least tollarable. however it may not be final fantasy exactly any more."

    there are probably more mistakes, but i still firmly believe that if square passed the game off to an american company, you know, not a eastern developed mmo, that the world they created could be salvaged, with the major patches above, and through HARD work, remaking the land, and possible adding a magic junction system, where you port form point a to b within the zone and it doesn't cost anything. if you want to do major ports, than it does, like in most mmos, but in game currency, not whatever its tied to now.

    Avatar of alidan
    Comment by alidan
    05:32 05/11/2010 # ! Neutral (-0.2)


    i believe that i could patch that game to a point where it is at least tollarable. however it may not be fun exactly any more.

    first off, i would have a casino in the game, and make some games like poker, use a real, non refundable currency and give out gift cards for people to redeem, but they play against other real people.

    have ingame sections for in game casinos, they will mostly be a money sink, taking out 2/3 the money they get. but if you are lucky you may get a 1 mill jackpot, but the odds are you would likely spend 3 mill to get that 1 mill.

    look at other games. like everquest, and figure out how the fuck it lasted 11 (going on 12) years.

    first a bazaar zone for player shops.

    second, a solo encounter shouldnt take more than 30 seconds at low level to kill

    at high levels, a monster should take more than 20 seconds for a full group, but should butt rape almost anyone 1 on 1 (there are classes in everquest that can solo high HIGH end mobs, but there is little point besides the hay mom look no hands effect)

    every class should be able to solo, not effectively, but solo none the less, game breaking solo levels are only meant to be implemented at the end of the games cycle because people don't play and groups may take hours to get, even on good days. and by game breaking, i mean takeing 20-50 monsters, all hitting for 1300-2000, and killing them all at the same time and in less than 5 minutes (called swarm killing)

    make classes distincitve, and allow armor drops to be decent gear, but damnit what falls off a name at a simmilar level is always better.

    have at the very least 10 things a player can do at any give time, such as

    -killing for exp
    -killing for progression (a multi quest arc)
    -killing for quest (generally has an item, or some payoff)
    -killing for task (faction and exp only, possibly small amounts of coin)
    -collecting items for tradeskills
    -collecting items to gear up, or place in gear
    -camping new equipment
    -skilling up certain abilities
    -leveling up items

    thats all that i can think off right now, im sure there are more, and yes at points in everquest i was doing all of the above at the same time.

    the foundation for an mmo is there, good graphics, and a system that is passable.

    fix the glaring flaws, incorporate key features of everquest, wow, and eq2, along with aspects of crappy ones like runescape, and you would have a fairly decent mmo on your hands

    Comment by Anonymous

    >> alidan

    Then you could say goodbye to the Lalafells likely to be replaced with blood-infused red-eyed dwarves or whatever kewl to a western audience.

    Comment by Anonymous

    No refunds. Punishment for the idiocy of the buyers who actually bit this shit.

    Comment by Anonymous


    Hahah. Hahahahahahah! What do you think S-E is?

    Oh man, just the laugh I needed to sooth my depression before going to sleep. Thanks, man. Really.

    Comment by Anonymous
    07:18 05/11/2010 # ! Drivel (-0.8)

    SE shouldn't have to refund your guys stupidity for even buying the game.

    Avatar of Dreck
    Comment by Dreck

    I;m pretty sure no1's paying 60$ ish~ on top of subscription fees to play a "salvaged" game...

    Avatar of baeshin
    Comment by baeshin
    07:35 05/11/2010 # ! Neutral (-0.2)

    maybe for an "overhauled" game...salvaged could turn out better than you'd like us all to think though.

    Comment by Anonymous

    well wow wasnt that good when it was first released . They had no pvp grounds , etc . Still square i dont get how they couldn't foresee the consequences of releasing half-baked crap . Its like hitting a mountain and be surprised about it .

    Comment by Anonymous

    Yeah, FF14 isn't the first one to be yet another MMORPG that sucks - the problem is that this particular one was made by Square Enix, so everyone kinda had their hopes high.
    How did they manage to screw big time in the first place?
    How did they succeed in making FF14 a total-catastrophic-epic fail?

    Comment by Anonymous

    That's because, I think, they never had much experience doing MMOs. They're single player game developers, but no, they got greedy & tried to venture to unknown territories without preparations.

    So they fucked up.

    Comment by Anonymous
    09:04 06/11/2010 # ! Neutral (0)

    Not sufficient. If it does they wouldn't fuck up like this. Any sensible MMOG producing company knows to cater to players.

    Just like people, some company needs more experience than others to get things right.

    Comment by Anonymous
    17:54 05/11/2010 # ! Neutral (0)

    FFXI is "not much experience doing MMOs?"

    Comment by Anonymous

    Yes, perhaps this their "Final" Fantasy,, >_+,, [ hopefully not,.. I'm waiting for their remake of FF VII ( or FF VI - for the best of the world ) ]

    Avatar of Abel Liegod
    Comment by Abel Liegod

    I‘m glad Square Enix finally noticed their failure.
    Now i just hope they use the rest of their time with Versus and Agito and release the damn games already!

    Comment by Anonymous

    W E L L S A I D

    Comment by Anonymous
    01:56 05/11/2010 # ! Quality (+1.0)

    I am a poor miserable anon soul. But all i want is to see that line go down further and further and see final fantasy 14 horsebirds go down.

    Comment by Anonymous

    Why would you want to see a game do worse? If you were a true gamer you would want every game to be good.

    Avatar of Hyra911
    Comment by Hyra911
    22:49 05/11/2010 # ! Neutral (0)

    Because it will make a nice example for those who plan to buy review and then sell out shitty games, they may make fast cash but they will lose all trust. QE is now a name for disappointment.

    Comment by Anonymous

    If you were a TRUE GAMER YOU WOULD PLaY EveRY GAME to completiON!!1!!!1!

    Comment by Anonymous
    11:08 05/11/2010 # ! Neutral (+0.4)

    That notion is really dumb now. What if the game is mortally bugged? Will you be stuck in a limbo of despair as YOU CANT FINISH THE GAME 100%?

    Avatar of Damian
    Comment by Damian
    15:14 05/11/2010 # ! Neutral (-0.2)

    ^^ Cheetahmen 2 anyone???

    Avatar of MasterJ633
    Comment by MasterJ633
    01:57 05/11/2010 # ! Quality (+0.8)

    Holy Shit Square Enix finally admits they were wrong.
    What the hell is happening to the world?


    In seriousness, it's about damn time, but imo, it's too late.
    They probably won't get as many players as they did on 10/10 for a LONG time, if ever.

    Like i've always been saying, remove the Fatigue System, and they might boost numbers.
    MMO games your suppost to grind and want to increase game time the users play, not the other way around.

    And i agree with you DK, they did rush the game out.

    Comment by Anonymous
    02:04 05/11/2010 # ! Good (+0.8)

    Agreed, they tried to make a game catered primarily to the casual gamer to the point of punishing their REAL audience and the REAL audience of most MMORPG's including WOW.

    People argued with me over and over and over again on the fact but the proof is in the pudding. I hope those whining about the hardcore player enjoy their failing game.

    Avatar of Fred
    Comment by Fred
    02:27 05/11/2010 # ! Quality (+0.8)

    The problem is your hard core players represent a minority of the available gaming market and are also the ones who demand the most from any MMO. They do the most damage and pay the same rate as a casual gamer who uses your servers for a fraction of the time.

    It may not have been carried out the best of ways, but there was some logic to going after a market not already dominated by games like wow... unless you plan to be in competition with yourself for FF fans.

    Comment by Anonymous
    05:13 05/11/2010 # ! Neutral (+0.2)

    same anon who responded first,

    Life is a balance, if you cater solely to the casual player the game better not feel the way FF14 does and plays. The intended audience does not play the games you make as much as the hardcore audience.

    World of Warcraft is a similar situation. It was a type of game that attracted the hardcore crowd, but it catered equally to both casual and hardcore audiences which is why it has the amount of players it has today. The warcraft name only got it attention, but the game itself is what kept players coming back.

    Avatar of Myballz
    Comment by Myballz
    04:04 05/11/2010 # ! Neutral (0)

    You have Monster Hunter online,Phantasy Star Portable 2,even Free to play games online games and other games.

    The only way to appease the fans is to make a FF7 Remake.

    Comment by Anonymous
    02:57 05/11/2010 # ! Neutral (0)

    if there is no hard core then the encounters wont get downed at later levels. i have played mmo's since eq was in beta and i have played every major game since. they may not like the hard core but without it the casuals will never get the downs because u will never have anyone to lead the first successful raids and then post vids on how to do it.

    Avatar of Schrobby
    Comment by Schrobby
    02:50 05/11/2010 # ! Neutral (0)

    All that resulted in only casual gamers being left on the servers. Playing a few minutes here, a few minutes there. Leaving after some weeks. Following the hardcore gamers who left already. Resulting in empty servers.

    Well done, Squeenix. lulz

    Comment by Anonymous
    04:17 05/11/2010 # ! Neutral (0)

    Indeed. Just like another Anonymous poster said, hardcore players are a necessary evil. Casual gamers, by definition, don't have time to spend trying out how class/boss mechanics work. Without hardcore players you can't device boss mechanics that require you to try again and again to find out a way to handle them. The result would be unbeatable encounters, or "tank&spank" bosses that don't grant the player the feeling of being successful because they did something right (by following the strategies made up by high-end hardcore players).

    Likewise, hardcore players are required to give games social and economical aspects more stability. If all players were casuals, it would become increasingly unlikely that any of their in-game friends would be online the same time as they are. Hardcore players provide the important social context to casual players. Also, if we assume that hardcore players are any better than casuals on average (which would be the case if there's anything to learn), the average skill in group of players is higher if there are hardcore players around. Their presence allows groups to "carry" weaker players that couldn't otherwise do the content (without tuning it to the point where players feel challenged).

    And the final aspect, game economy. If it is possible to gain in-game currency by playing more, hardcore players end up becoming wealthier than casual players. That creates a market for "luxury goods" that take much trouble to obtain: Without hardcore player's increased buying capacity, creating such goods wouldn't be worth it. In addition, a casual player that spends limited time playing the game would usually much rather actually play than do business. Hardcore players are much more likely to stockpile items and sell them when supply decreases, lowering drastically the item price spikes and decreasing the likehood that supply of certain item runs out.

    Comment by Anonymous
    12:38 05/11/2010 # ! Neutral (0)

    heh, you can say they tried to cater to casual gamers, but it was fail to everyone, not just hardcore.

    You are vastly underestimating the level of crappiness this game reached. In EVERY phase of the game.

    UI? sucks
    Targetting - biggest fail
    Content - there is none
    World - cut and paste
    Tradeskilling - heh
    command lag - deal breaker

    The only thing even halfway worthwhile was the class system, and being able to switch jobs easily. That is not enough to drag this one from being a bottom dweller.

    And, oh yeah, as a casual gamer, I ran out of things to do. Thats not catering to me. Thats punishing me for trying to play this thing.

    Good riddance

    Comment by Anonymous
    02:12 05/11/2010 # ! Neutral (+0.4)

    The Fatigue system is a smaller problem compared to the slow and horribly designed UI, lack of an auction house, and stupid crafting system...oh hell, it's just all bad.

    Avatar of Schrobby
    Comment by Schrobby
    02:30 05/11/2010 # ! Neutral (+0.2)

    The UI is designed for consoles and gamepads. The obvious result: Complete Fail.

    They repeatedly alienated hardcore gamers (I guess those make up at least 80% of the server population). Like with the fatigue system. Or making public who does what where and when.

    Add to that the overall chinese quality of the game. Like the copy&paste maps.

    Squeenix really did everything they could - to completely ruin the name Final Fantasy.

    Comment by Anonymous
    08:04 05/11/2010 # ! Neutral (+0.2)

    Only the fattest of the fatties have ever been hindered by the fatigue system. During my 2 weeks playing this unfinished piece of shit for 8 hours a day, I never once encountered it, and I spent most of my time on one class.

    If you want to complain about something even though you haven't tried the game and know fuck-all about it, stop bringing up the fatigue system. Everyone who complains about it has never played the game.

    Complain about the shitty, laggy UI, the general lagginess everywhere, the fact that every action is server authenticated, giving everything a mandatory 3+ second delay (this is probably the biggest problem of FFXIV since everything is delayed by this authentication and it makes me want to jump off the gw bridge sorry), the general lack of content, with no quests at all, and a maximum of 8 levequests (which are tedious and suck a googolplex dicks after the first 40 you do) every 36 hours, the broken skill point distribution, lack of auction house or any way to search through retainers manually, and the fact that there is no way to rank up except grind, grind, grind on random mobs.

    If they added a little variation to the world, such as adding unique trees, bushes and grasses to certain locations, it could make the world not look like copy-paste (or no more copy-paste than something like WoW).

    It's all a big fucking shame because the game actually has a lot of potential. The combat system is interesting, if it wasn't so fucking laggy with the server authentications, the plotline seems very interesting so far, with top of the line SE cut scenes between missions (which are too hard to get to after the first 3 missions, being 5-10 ranks apart. The game desperately needs reward-yielding quests), the graphics are wonderful, though unoptimized, and the soundtrack is one of Uematsu's best. I am crossing my fingers that SE gets their shit together quickly, but I will not hold my breath.

    Comment by Anonymous
    10:41 05/11/2010 # ! Neutral (0)

    And every one of those issues (and a several more) were brought up time and time again in the beta, across multiple threads of hundreds of posts (much of it repeated on a weekly basis). SE definitely can't brush it off as "Oh, we didn't realize it would be such a big problem!", or that they didn't know. None of the problems were fixed during the beta, and the release was rushed out.

    It was actually a major shock to many beta testers that the release was scheduled for September. General consensus was that it 'might' be ready by Christmas if SE actually started implementing fixes.

    Comment by Anonymous
    14:55 05/11/2010 # ! Neutral (0)

    I had no problem at all with fatigue system. in 5 weeks only hit cap on 3 of them and that was day of reset. I quit because of nearly everything else. I was averaging prob 60 hours a week on too.

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