MS on 54% RRoD: “We Have A Good Warranty So It’s OK!”
- Categories: Games, News
- Date: Aug 25, 2009 05:34 JST
- Tags: Bugs, Made in China, Marketing, Microsoft, Nintendo, Statistics
Microsoft has responded to the findings that the Xbox 360 has a 54% failure rate with in a way which raises more questions than it answers…
An MS PR flack glosses over the failure rate, only saying that they have a good warranty and are trying to improve the design:
“Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems.
Xbox 360 is pleased to maintain the title of ‘most played console’ and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out.”
Curiously, they don’t dispute the 54% failure rate itself…
Via Game Spark.









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troll troll troll~~ fuck u microsoft ~~
most of the electronic producer aims for 3~4% failure rate or lower. m$ fail.
Aim for....everybody's aiming for something good. BTw by your logic, Sony and Nintendo fails too.
I hate you xbox, I HATE YOU
I never feel more embarrassed to read this blog than when I see the comments in a PS3 vs 360 article.
welcome on sankaku complex, home of them weeaboos. As long as it's japanese we like to suck it all up...like the PS3. Omg it's made by a japanese company i must hail it. Sony defence complex on it's way to Nippon wwwwwwwwwwwwwwwww ^_^
what site are you on? did you even read the article? its not a fucking ps3 vs 360 article.
the first thing that happens on ANY site that posts negative things (true or not, and in this case obviously true) about the 360 is people come to defend their faulty hardware, and become apologists for a company that knowingly and happily sells them a substandard product.
360 fanboys automatically start insulting ps3s in any article that badmouths the 360, whether or not sony is even mentioned at all.
Why sell defective consoles in the first place? Even if they have a good warranty system, most 360s are still defective.
No they're not, only older models. The reason why they kept along manufacturing and selling those defective models in the first place was because M$ rushed the system's production for an absurdly early launch in order to not get horribly squashed by Sony's steamroller of misguided hype, retarded fanboys and old lies like it happened with the original Xbox, a console far superior to the PS2 in every single measurable way. And hey, guess what, THEY SUCCEDED.
I can't possibly approve this shit they've forced on their consumers, but I do approve of their business sense and the lesson they're giving to a self-centered jackass company like $ony.
It is most definitely NOT OK you jerks...
i don't trust anymore . . . .
I've discovered a sound scientific method by which one may circumvent the RRoD contagion.
Keep it gathering dust in your closet while you do more productive things than playing games :D
If you want to buy a X360? You have half chance to get a RRoD? If this is it, do no want.
Anon: this figure includes the old models, new Jasper-board based models don't suffer RRoD. Get over it kthxbai.
Had my 360 for over 3 years now. Bought an Elite system. Only issue I ever had were disc drive issues (twice) and a harddrive failure. All of these were fixed without an issue by microsoft for free. I once called sony about a laptop I had and they jerked me around for 3 hours before telling me it'd cost more then the laptop was worth to fix it. (not to mention it was my second call I got hung up on the first time.) OH and I forgot to mention; I leave my console on all day and night. The poor thing is almost never off. 3 years of that now and still no RROD.
Microsoft has consistently treated me with more respect and always provided a better service then ANY other company has. I was a devote Playstation follower until I sat down 3 years ago and broke down the statistics.
Sony has time and time again flat out LIED to people through E3 and other times. Anyone remember "We won't be making DUAL-SHOCK for PS3"? Not to mention the PS3 actually (at the time) had a higher failure rate then the 360. They had original bluray lens issues that destroyed dvds put into it. Or how about that whole overheating. OH WAIT there were even reports of PS3's catching fire!?!?!
Many of you will call me a fanboy but I just looked at the facts. PS3 might have a few exclusives I want like Metal Gear Solid 4 or God of War 3 but I don't see them anywhere near what the Xbox 360 has provided. You can call me a fanboy I don't really care. I looked hard at the PS3 and I told myself I'd regret getting the xbox in a year or 2 but I haven't. I'm actually glad I got mine. I've started looking at possibly getting one now that it's gone down but again looking at it I'd rather buy a PSP go cause I see that as being a better more innovative console then the PS3 currently is or will be for the next year or two.
Also, PlayStation 3 has failed to be original in any aspect other then their blu-ray player. They've copied the XBOX and Wii time and time again. I honestly don't see them improving or being innovative in any way shape or form. Sadly, this bothers me as it does most of the consumer populace. THAT my good friends is why the 360 is currently leading the ps3.
Go ahead and make your comments. Regardless I'm going to enjoy a nice comedy on Netflix and enjoy my xbox. Good day!
Speaking of lies,
"Had my 360 for over 3 years now. Bought an Elite system."
Three years ago (August 2006) the only 360 systems available were the Pro and Arcade models. The Elite was available for sale on April 29, 2007.
From Microsoft's very own website. http://www.microsoft.com/presspass/press/2007/mar07/03-27Xbox360ElitePR.mspx
Don't troll harder, troll smarter. >.>b
OMG did someone say LIE??!
http://web.archive.org/web/20080207103158/http://www.segabastard.com/features/progressreport.html
"Sony has time and time again flat out LIED to people through E3 and other times. Anyone remember “We won’t be making DUAL-SHOCK for PS3″? Not to mention the PS3 actually (at the time) had a higher failure rate then the 360. They had original bluray lens issues that destroyed dvds put into it. Or how about that whole overheating. OH WAIT there were even reports of PS3’s catching fire!?!?!"
Wow, I had to give this reply a different comment. While I won't dispute the Dual Shock statement because it isn't even relevant (seriously, omg, they lied about a controller! SONY SUCKS!), the other statements you made are actually the reverse of what they're supposed to be.
The original 360 had a lens that scratched circles into DVDs when the 360 was played in the upright position. I also have to mention the fact that Blu-ray discs have an anti-scratch coating layer on them, which would probably damage the PS3 lens more than anything if there was ever an issue with the lens coming into contact with the disc.
http://www.cdfreaks.com/news/13225-Microsoft-admits-scratch-problem-with-Xbox-360.html
If you don't believe me, please Google "xbox 360 dvd scratch" for a few dozen pages of articles on this subject.
Reports of PS3s catching fire are untrue. However, what you must have been thinking of is the power supply fires caused by early 360s.
http://www.todaysthv.com/news/news.aspx?storyid=64203
http://www.llamma.com/xbox/Xbox%20Power%20Cord%20Fire%20Hazard%20Recall.htm [http://www.llamma.com/xbox/Xbox Power Cord Fire Hazard Recall.htm]
http://kotaku.com/381779/360-power-supply-blamed-in-strange-fire
Again, please troll smarter, not harder. Thanks! >.>b
...and then Veelox was a troll.
Yeah Xbox360 RROD is a problem. I totally feel for those that were screwed before Microsoft adjusted their warranty policies. That was unfortunate and unforgivable. HOWEVER, now, if (when?) one's 360 dies due to RROD, the shipping is free and the repair/return cycle is like two weeks and you get a free month of XBL. A minor inconvenience and you get a bonus for your troubles.
This is much better service than one would get from early model PS1s and PS2s had with overheating, DREs, etc and Sony would tell you to pay for the repairs and wait for over a month, or bugger off and buy a new one.
Nevertheless it FAIL
A friend of mine just got the rrod on his 360... +1 I guess?
54% is as good as 100% in my book!
I believe the monsters in Final Fantasy Tactics would disagree with you...
54% Failure Rate? I don't care,... I'm still going to buy one!
I don't care if it came with a money back guarantee, I wouldn't buy any product with a known 54% epic failure rate.
Hehehe.. A toaster has less failure rates than a 360. :)
I love you X-Box 360
Quote:Curiously, they don’t dispute the 54% failure rate itself…
Well, obvious fail is obvious.
Honestly, I'm kinda surprised it's as low as 54%, considering I've suffered a total of five Red Rings to date. But I always keep coming back for more, because I love the games, and so far they keep fixing it for free when it busts.
hehe see.. for those countries with 360 support good for you.. what about those who don't have them and have their 360 die in front of them? Their is a whole world out there, not just first rate countries with MS warranty.. millions of MS customers exist in places were warranties DO NOT exist....I would rather have something that has a FAR LESS failure rate than something that breaks as often as I pee in a day....sure shipping is free.. repair is free... but wait....I have to drive to the post to send my stuff (gas money) I need to wait for my console..(time wasted).. I am having a headache and depression coz my box broke (need money to buy anti depressants) did I save money? HELL NO!....admit it.. the 360 sux balls more ways then a hundred...it took the ps2 3 years to actually churn out best selling titles..I figure the ps3 will do the same..ps3 is on it's 2nd year goind to it's 3rd..and check out their line up....more and more titles are actually coming out the GOOD ones.... and even if those games do not push thru I still have a good BLU ray player and entertainment hub in my ps3... the box still posses a wat? dvd drive? dvds are going the way of the dinosaur...just like cds.. BLU ray is the media most use now..it's more practical to carry 1 disc than carry a bag of it eh?
I don't see why everybody is scared of the RRoD. Sure it's a flaw, but you can't say " I'm not buying a 360 because it's going to get the RRoD". It's going to get fixed for free anyway! You are missing out on many good games that are available only on 360.
I bought a 360 a while back, played it for a year and boom, red lights. Cursing my luck, i bought another one with the upgraded falcon chipset and played it for 1 year and Boom! red lights again.
Yup, screw Halo and GOW
I say its time for a ps3
The RROD is a small price to pay for not owning a PS3.
For fuck's sake, people, DON'T STAND IT UP! It couldn't be any fucking easier.
I know the Xbox 360 is usually pictured vertically, but lay it horizontally and it is MUCH less likely to fail. I've had mine for 2 years now with no RROD (original-run Elite). I also live with four friends, each with his own 360 - including one model from the day it came out. None of them have EVER failed in ANY way. We don't even know what an RROD looks like.
Are we just lucky to have a 0% failure rate between our five consoles? Is it just some crazy coincidence? Fucking unlikely. Just a little tip we heard early on: lay it horizontal and it WILL stay alive.
The warranty covers 3 years. Mine finally fail. Microsoft, Sony is receiving my cash now.
I am indeed "terrified"
"In this case, rag Game Informer surveyed 5,000 readers, asking them about the failure rates of the consoles they owned."
5,000 dipshits now equals every single XBox 360 owner.
Great research there for your 54% failure
my xbox has been running for 4 years and ive had no problems at all and my ps3 which im typing this on is awesome too i had a wii but it broke cause my sis spilled chocolate milk into it
360 is just a shoddily built computer...
Why buy a 360 when all xbox's exclusives come out on PC anyways? With all the money you'll be spending on LIVE membership, you could just buy a new PC and play all the games for FREE!
Oh well, kids will be kids I guess. Bill Gates is happy to take your money.
You've never looked at the inside of an Xbox have you?
Damn thing is a VERY well built computer
It lacks storage but you can buy external storage drives
I converted my old Xbox into a linux PC and it's better than my new HP elite for playing online games
People have built super computers by linking together only four xboxes and using freon coolant. SUPER COMPUTERS. As in shit you analyze ionosphere data with
Those are the old Xboxes. The new 360 is a bit buggy because they tried to put two old Xboxes into a space smaller than one old Xbox.
No breathing room = Overheat after 6 hours playing = RROD
xbox most played console = the proof the man descends from monkey
well, i can't speak since i'm Italian (that is to say, one of the most retarded country in the world).
The Xbox 360 isn't the most played console, the Wii is.
The 360 is a piece of junk. I am not a PS3 fanboy, I actually owns all 3 consoles, but I regret doing business with M$.
People, Halo 3 and GOW2 aren't what you call good exclusive. People should look at Uncharted, Valkyria Chronicles, Killzone 2, Resistance, Infamous, FFXIII Versus (and FFXIII, because the 360 version is gonna be horrible), White Knight Chronicles, God of War 3 (not released, but better then anything the Xbot has),
Gran Turismo 5 (not released yet, and makes Forza 3 looks like a piece of crap, really, it's gonna be way better).
I could name more exclusives, but most of them are RPGs, which the 360 fanboys hates, cuz they only play sports and fps. All the 360 rpgs are being ported to the ps3. Star Ocean 4, getting an US release, Tales of Vesperia (There is 99% chances this is coming to USA as well). I bet Magna Carta 2 is coming to PS3. Infinite Discovery isn't, it's a Microsoft IP, but it really suck. The Last Remnant wasn't a good game.
As for FPS, Uncharted, Uncharted2, Killzone >>>>> Halo 3 and Gears of War.
Not to mention Uncharted 2 is impossible on 360, it can't do this much.
The PS3 is really the superior console. Yes there is PS3 failures too, the Yellow light or something, but the failure is so low, that anyone with a release model will probably never experience.
As for multiplatform games looking better on 360, well, except for the obvious Bayonetta, you are all wrong, they all look the same.
The 360 is a bit buggy because they tried to put two old Xboxes into a space smaller than one old Xbox.
No breathing room = Overheat after 6 hours playing = RROD
How? It's a good console which fails when you use it more than just recreationally
The fact that so many people use it without stopping is the reason for the failure rate
XBOX sales have actually gone up in the last quarter of 2009, even with the recession
Do you know why the 360 has such a high failure rate, whereas the PS3 has a lower one?
Because owners rarely fucking play the PS3 and it just sits there collecting dust. I got my PS3 a year before my 360, yet my 360's been used much more often.
Neither has had any problems yet, but I wouldn't be surprised if my 360 broke down first.
fail generalization is a fail indeed.
Actually it's a combination of rushed design, cheap components, poor manufacturing, and inadequate quality control.
Not surprising, since most of that applies to Windows too.
You can tell how many have bought one, but you can't tell how many are still able to play it. That's what I say. (As an Xbox 360 owner myself.)
60gb xbox 360 for $249. Top that sony! Elite 120gb for $299! Sony isn't the only one with price cuts!
This is getting interesting!
of course it's okay. It breaks, u get another one and MS gets to add another number to the sales figures. Especially beneficial to them when u don't get it repair cause u don't has warranty and just go buy a new one. On my 12th 360 fk year.
I'm pretty sure the rrod 54% is for the old models, the newer ones (jasper) has 5-10%
So is Microsoft sending everyone who bought the old piece of shit a newer version? No? They have to buy another XBox if they want one that doesn't brick if you look at it wrong?
Wow, that's great.
Well my release-day 360 which suddenly got a HDMI port implemented when returning to me likes to have a word with you.
As soon as they knew their product was a piece of shit (which actually, they knew before launch) they should have fixed it, recalled the original, and sent everybody a new one. Instead, if you're lucky enough to still be under warranty for the "right" failure, maybe you'll get one that works, or maybe you'll get one that doesn't.
I don't know of any other company that seems so proud of itself for treating people this way, except maybe the airlines.
Actually, if they happened to send the unlucky customer a "newer version" console, that wouldn't change shit: the first one already broke, so it adds to this "54% failure rate" figure.
It'd change shit for the guy who doesn't have to send his Xbox back every 6 months to get it fixed or replaced.
Of course it would, but we are not presently discussing this "imaginary guy"'s situation, we are discussing the 54% failure rate figure that won't change no matter how many imaginary guys get a Jasper-board 360 in return for their fried first or second-gen console, see? :)
I think we all know that the actual 360 hardware is crap for reliabity, yet the games and software are superb, which is why it's beating out PS3.
PS2 was also in a similiar position last gen with the high rate of lens failures, yet no one made a huge fuss out of that since it was THE console to own due to the games.
But yeah, the failure rate is more likely around the 20's, which is still appauling, but then MS won't want to reveal such stats will they.
I'm just glad I have my 3 year warrenty just incase.
54% failure rate with absolutely no accounting for time used
i have no sources to back myself up, but I'm willing to bet the 360 is played MUCH more than any of the competing consoles
something being used more having a higher rate of breaking down? unheard of.
and that 'higher rate' wording is misleading
its not 'higher potential rate to fail'
its more like 'of these xboxes that get played with all the time, half will fail'
this again doesnt take into account that the 54% failure rate may be in the top 25% of time played per console
its like having two cars, and only using one car all the time
then when the car breaks down you get angry because 'the other car never breaks down why the hell did the one i always use have to break down'
also, before anyone says otherwise
im not trying to defend getting a brand new console shipped from microsoft only to plug it in and have it be broken.
that is unacceptable.
i just think these stats are a bit skewed.
The sources are sketchy indeed, but disputing statistics with even more skewed claims just adds to the botched mess of pure speculation and bias.
Agreed. A large part of the problem would be solved if Microsoft would just release their official failure rates.
wow & i still keep Buying I'm on my 3rd 360 still have my ps3 working & wii when will i learn =3
If the PS3 had a RROD they would of gone out of business for sure. My 360 had RROD once and in one week I got another 360. That was fast. Sony would never top that. Sure 360 has one major flaw, but you don't have to worry about it because you'll get it fixed free. I'm not a fanboy, I'm just telling you as it is. ( I own a PS3 and 360)
fixed for free is only the recent years...
i'm on my 3rd xbox and if it wasnt for all the "cheap $2 games" that x360 fans provide i'd moved on to ps3 in a heart beat.
yeah but the 2$ games is a fucking great argument to stay with a 360 until they get rid of RRoD imo lol.
My Xbox360 for a Second time yesterday....yes a Second time got the Red Ring of Death. >:O Now I see why they have a failure rate of 54% =_= Mircosoft are some cheap ass bastards. >_<
So they give you a new one after warranty expires? Don't think so.
every console in existence can break after 3 fucking years. The PS2 slim had an average lifecycle of 2,6 years wtf ?
Sure every one can break. Most, as in more than 50%, don't though. Hell, I pre-ordered my PS2 before they were released and it still works fine (though I admit it hasn't seen much use lately).
/agree
All of the systems we have (NES/SNES/Sega Genesis/Atari/PS1/PS2/N64/Wii) still work except one -(my old famicom broke). Though my SNES AC adaptor is slightly broke (always yanking the AC out of the wall by the cord can do that).
I refuse to buy something that has poor reliability/quality. Sure, they might have a warranty, but imo I'd rather have a product that doesn't easily break in the first place. Shipping and all the related hassle for a warranty isn't worth it.
You know that many retro consoles are still working just fine in this age, right?
wtf are you even talking about
And people beg me to give them my NES and SNES equip. You seem to know how the 360 will do in 10 to 15 or even 20 years? Wow i like to have your futuresight powers.
So ? They are aware of the Problem, got extra long warranty and the ARE working on it (see Jasper and the next board, further reducing the RRoD) Chances are high, you'll get a new board if your 360 breaks, resulting in a lower chance of you, getting RRoD'ed.
+ that shit is free, not like Sonys yeah well you are within the warranty but oh well just pay us 150$ for a new drive ok ?
That's great. Maybe they should just do a 2 for 1 sale, so people have something to play while the first one is out for repair.
Or they could stop making cheap shit.
Ok, my 360 had two times RRoD.
First time they changed the whole 360, next time the Motherbord.
But if MS take it I don't have a problem.
Ok, it's make me angry, but better than to pay.
You shouldn't need to get angry in the first place.....
Agreed.
mi first time in fail with 360 is last year, is nostalgic when one is failures in the 360 on RRoD
"Most-purchased" not equal to "most-played".
"Hey, dude, you really like your X-Box 360. What've you been playing on it lately?"
"Nothing."
"Nothing? Why'zzat?"
"I've sent it in for warranty repair. Again."
That is true but for the wii.
The wii is the most purchased console but definitely not the most played.
Lol casuals.
PS3 is possibly the most played on average but given the sales advantage the Xbox has the Xbox must be, in fact, the played console.
Ps3 is possibly the most played?
......
need to check the dust on the playstation 3 again.
yup it is still filled with dust.
It's called "attach rate". Google it.
I'll take a reliable console with a shitty warranty over a failing console you have to return a dozen times.
Heh, 54% failure ftw.
54% QUALITY
No. 46% Quality, since the 54% are the failure rate.
I don't really care for this supposed rate. It did come from Game Informer in a customer survey. So whose to say that the hard core PS3 fanboys didn't lie and say they had a 360 and it failed just to make the PS3 look better. Though, in the end, I could care less. I have my PS3 and 360 so I am happy. If one fails, I fall back on the other for all my gaming until the other gets repaired.
Hate this industry for necessity to have both to have best gaming experience.
rofl epic win
Quarity works better for me, no confusion then
Heh, he meant "quality" as in "CHINA QUALITY"...
that comment is failure on so many levels.
ur doin it wrong
GTFO chaners..
newfag
no... just no
XD Dat's a good one
Apparently... You got to admit that MS either has good marketing, or some brainwashing conspiracy going on. Their console business hasn't gone out of business yet, even WITH the 54% failure rate... I ask, HOW?!?
Failure rate is compensated by quality of warranty service and pretty much overpowered by this console games "availability". ;)
People are gluttons for punishment.
has nothing to do with their marketing. like nakkinyan said they are funded by their utter dominance in a different industry. they bleed the kind of cash that would sink dozens of other companies because it doesnt faze them at all. any money they lose now is just an investment for when they eventually get it right.
Cause they have a good warranty so it's OK.
Or simply they have a good product with a ample warranty
a product with much more 3rd party support then competitors and a much more reliable online service
derp derp derp
lol "good product with ample warranty". its a faulty piece of hardware by design, plain and simple.
derp derp derp
How? It's a good console which fails when you use it 24/7
The fact that so many people use it without stopping is the reason for the failure rate
XBOX sales have actually gone up in the last quarter of 2009, even with the recession
They have another monopoly to back it up?
They're using a good warranty to prop up their piece of crap hardware? Sounds like what Hyundai did with their cars in the 80s.(They're good now though)
Piece of crap is the first stage of almost all good things.
Don't forget the love hotels.
True, just look at Nintendo. Started out making cards, moved to Game and Watch, then the NES came out, stayed good until Wii came out to make shit, and now the process is restarting.